Friday, February 02, 2007

Why Yahoo is losing market share

Hello Sam,

Thank you for writing to Yahoo! Address Book.

Our engineering team is aware that it is no longer possible to send an email using the nickname only. They are diligently exploring efficient and effective methods that will resolve this issue in as timely a manner as possible. However, there is no timeline for a resolution. We appreciate your patience in this matter.

Thank you again for contacting Yahoo! Customer Care.

Regards,

Elizabeth

Yahoo! Customer Care

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